Terms & Conditions

Welcome to The Lab Series. By purchasing a test or using this website, you agree to the following Terms & Conditions:

1. Service Overview

  • The Lab Series is a direct-to-consumer functional lab testing service.

  • We provide private lab test kits and results.

  • We do not provide medical advice, diagnosis, or treatment. Our service is for educational and informational purposes only.

2. Eligibility

  • You must be 18 years or older to purchase tests.

  • By ordering, you confirm the information you provide is true and accurate.

  • Tests are currently available only to residents of Australia.

3. Ordering & Payment

  • Payment is required in full at the time of ordering.

  • Prices include shipping, handling, and lab fees unless otherwise stated.

  • We reserve the right to change prices or cancel orders prior to dispatch.

4. Shipping & Turnaround Times

  • Test kits are shipped via standard post/courier.

  • Shipping times may vary; The Lab Series is not liable for delays caused by postal services, couriers, or events outside our control.

  • Most results are returned within 7-14 business days after the lab receives your sample. Turnaround times are estimates only.

5. Use of Tests & Results

  • You are responsible for carefully following the collection instructions provided. Incorrect collection may invalidate your test.

  • Results are for personal information only and should not replace professional medical advice.

  • You are encouraged to discuss your results with a qualified healthcare provider.

6. Refunds & Cancellations

  • Orders cancelled before dispatch are eligible for a refund (less admin fees).

  • Once a kit has been dispatched, no refunds are available.

  • Refunds are not available for:

    • Unused kits

    • Improperly collected samples

    • Delayed turnaround times

  • If your kit arrives damaged or defective, contact us within 7 days for a replacement.

7. Liability Disclaimer

  • The Lab Series and its affiliates are not responsible for:

    • Any medical decisions you make based on results

    • Misuse of information provided

    • Consequences from delays, errors, or failed samples

  • To the fullest extent permitted by law, our liability is limited to the amount you paid for the test.

8. Privacy & Data

  • We collect personal information (name, address, DOB, phone number, full name) to process orders and provide results.

  • We may securely share data with partner laboratories as required.

  • Your data will never be sold to third parties.

9. Intellectual Property

  • All content on this website (logo, branding, copy, design) is owned by The Lab Series.

  • You may not reproduce, distribute, or modify content without written permission.

10. Governing Law

  • These Terms are governed by the laws of Australia

  • Any disputes will be handled in the courts of Victoria, Australia.

11. Updates to Terms

  • We may update these Terms at any time. Changes will be posted on this page, and continued use of our site or services means you accept the updated Terms.