Privacy Policy

Last updated: 29 Aug 2025

The Lab Series respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our services.

1. Information We Collect

We may collect the following information from you when you order or use our services:

• Personal details – name, date of birth, address, phone number, email.

• Payment details – billing address, transaction records (processed securely via third-party providers).

• Health-related information – details you provide when ordering tests & holding test results

• Website usage data – cookies, IP address, browser/device info.

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders.

• Provide lab results and related services.

• Communicate with you about your purchase or support needs.

• Improve our website, products, and services.

• Comply with legal and regulatory requirements.

3. Sharing Your Information

We will only share your information when necessary to provide our services:

• With partner laboratories to process your samples.

• With payment providers to securely process transactions.

• With service providers (IT, shipping, couriers) who help deliver our services.

• When required by law or court order.

We will never sell or rent your personal data to third parties.

4. Storage & Security

• All data is stored securely in accordance with Australian privacy laws.

• Sensitive health data is encrypted and accessible only to authorised staff and partner labs.

• We take reasonable steps to protect your information, but no system is 100% secure.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to your information.

• Request deletion of your information (subject to legal/record-keeping requirements).

• Opt out of marketing communications at any time.

To make a request, please contact us at info@thelabseries.com.au 

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and collect analytics data. You can adjust your browser settings to block cookies, though some site features may not function properly.

7. Data Retention

• Order and test-related information is kept for as long as legally required.

• Health-related records may need to be retained under clinical or regulatory obligations.

• Non-essential data may be anonymised or securely deleted once no longer needed.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of our services means you accept the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us:

The Lab Series
Email: info@thelabseries.com.au